Welcome to Iron Stride Men Shop’s FAQ section. We’ve compiled answers to common questions about our performance-driven men’s apparel, shipping, returns, and more. Can’t find what you need? Contact our customer service team at [email protected].
Product Questions
What types of products does Iron Stride Men Shop offer?
We specialize in high-performance men’s apparel including:
- Activewear for workouts and sports
- Durable workwear for tough jobs
- Everyday basics like jeans, pants, shirts, tees, and shorts
- Essential accessories including socks
Are your products suitable for intense physical activity?
Absolutely! Our activewear line is specifically designed to withstand rigorous workouts while providing comfort and mobility. Many of our customers use our apparel for running, gym training, and other high-intensity activities.
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For performance wear, we recommend checking the “fit notes” as some items are designed with a more athletic cut. If you’re between sizes or unsure, consider sizing up for comfort.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries, excluding some remote areas in Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): 10-15 day delivery via DHL or FedEx with tracking
- Free Shipping: For orders $50+, delivered in 15-25 days via EMS
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS depending on your shipping method).
Why does free shipping take longer?
Our free shipping option uses EMS, which is an economical service perfect for customers who want to save on shipping costs and don’t need their items urgently. For faster delivery, we recommend our Standard Shipping option.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Refunds are issued to your original payment method and may take additional time to appear in your account depending on your bank or payment provider.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your shipping information, and receive exclusive offers.
Customer Service
How can I contact customer service?
Our Houston-based team is ready to help at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm CST. Orders are processed daily (excluding weekends and holidays).
Where is your company located?
Our headquarters is at:
1257 Mulberry Street, Houston, US 77006
While we don’t have a physical storefront, you’re welcome to contact us with any questions.
1257 Mulberry Street, Houston, US 77006
While we don’t have a physical storefront, you’re welcome to contact us with any questions.
Pro Tip: Combine multiple items to reach the $50 free shipping threshold – perfect for stocking up on essentials like Men’s Activewear, Workwear, and Everyday Basics all in one order.