At Iron Stride Men Shop, we stand behind the quality of our performance-driven apparel. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Note: For hygiene reasons, Men’s Socks are final sale and cannot be returned or exchanged unless defective.
How to Initiate a Return or Exchange
Follow these simple steps:
- Contact our customer service team within 15 days of receiving your order at [email protected] with your order number and details about the product you’d like to return or exchange.
- Wait for approval – We’ll review your request and email you within 2 business days with return instructions.
- Package your return – Securely pack the items in their original packaging and include all original tags.
- Ship your return – Send the package to our return center at: Iron Stride Men Shop Returns
1257 Mulberry Street
Houston, US 77006 - Wait for processing – Once we receive your return, we’ll inspect it and process your refund or exchange within 5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Information
Once your return is received and inspected:
- Refunds will be processed to the original payment method within 5-7 business days
- Shipping costs are non-refundable
- For exchanges, we’ll ship your new item once the return is received
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Iron Stride Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return/exchange:
– [Product Name], Size: [Size], Color: [Color], Quantity: [Quantity] – Reason for return/exchange: [Please specify]
For exchanges:
I would like to exchange for: [Product Name], Size: [Size], Color: [Color]
Please let me know the next steps for processing my request.
Thank you,
[Your Full Name] [Your Email Address] [Your Contact Number]
Questions?
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected].