At Iron Stride Men Shop, we’re committed to delivering high-performance men’s activewear and workwear with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a seamless experience with your performance-driven apparel.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
We offer two shipping options to meet your needs:
1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
2. Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
Note: We currently ship worldwide except to some Asian countries and remote locations. Delivery times may vary depending on destination and customs processing.
Returns & Exchanges
We stand behind the quality of our performance apparel. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.
Return Eligibility
To qualify for a return or exchange:
- Items must be unworn, unwashed, and in original condition with all tags attached
- Original packaging must be included
- Proof of purchase is required
Important Exception: For hygiene reasons, Men’s Socks are final sale and cannot be returned or exchanged unless defective.
How to Return or Exchange
Follow these simple steps:
- Contact Us – Email [email protected] within 15 days of receiving your order with your order number and return details
- Get Approval – We’ll review your request and email return instructions within 2 business days
- Package Items – Securely pack items in original packaging with all tags attached
- Ship Your Return – Send to:
Iron Stride Men Shop Returns
1257 Mulberry Street
Houston, US 77006 - Wait for Processing – We’ll inspect your return and process your refund or exchange within 5 business days of receipt
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost returns.
Refund Information
Once your return is received and inspected:
- Refunds will be processed to your original payment method within 5-7 business days
- Original shipping costs are non-refundable
- For exchanges, we’ll ship your new item once the return is received
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover all shipping costs.
Return Request Template
To help expedite your return, use this template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Iron Stride Customer Service,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return/exchange:
– [Product Name], Size: [Size], Color: [Color], Quantity: [Quantity]
– Reason for return/exchange: [Please specify]
For exchanges:
I would like to exchange for: [Product Name], Size: [Size], Color: [Color]
Please let me know the next steps for processing my request.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Questions?
Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected].